PART 3 - COMMUNICATION
The KEY PIECE of communication is LISTENING! Listening is the foundation of success in managing people. Most people are too concerned with what they are going to say next than to truly listen. Making clear performance agreements-based on your practice vision and strategic goals, and your employee’s understanding and ability to change, grow and improve.
IMPORTANT Factors to Active Listening:
• Paying attention: Giving the person who is speaking your physical and mental focus – DON’T multitask.
• Invite: Using verbal and nonverbal signals that encourage the speaker to keep talking and to go deeper with their information/story.
• Question: asking genuine, curiosity based questions to discover the speaker’s thoughts and feelings about the topic he or she is discussing.
Most people are too concerned with what they are going to say next than to truly listen. Make sure to have an open door policy – ‘what is a possible solution’. Often complainers simply want a platform to complain and gossip, help train your team members to think proactively towards solutions and positive change!