"We had a multi-day consulting visit with Shimmin this year and we were all pleasantly surprised. Our office has used very good systems over the years and had great success. Post-pandemic our industry (and all industries) changed a lot. We are all looking for what we needed to do now. How do you retain and build a new team and establish a new lasting culture? What type of consulting do we need? Shimmin had many of those answers and we are riding a wave of positive energy right now. Our team is really looking forward to their next visit. Thanks for all your guidance." - Dr. Bradley Smith, Smiles by Smith
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“Shimmin Consulting has done an amazing job kicking our office into shape! We were lucky enough to have been paired with Lori, who is an absolute genius (and amazing person!), and I have been consistently impressed by the advice, critical analysis, and resources since we began. I definitely plan on continuing to work with Shimmin moving forward and I can’t wait to see where we go together!” - Dr. Ryan Trulby, Heights Orthodontics
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“I highly recommend Diana at Shimmin Consulting. What I appreciate most about working with Diana is that she is straight forward with her observations and her recommendations. She keeps every team member accountable and is prompt with her responses. I'm looking forward to learn a lot from her. Thank you!” - Dr. Payam Zamani, TruSmile Orthodontics
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"I highly recommend Shimmin Consulting for anyone that is needing guidance in organizing and systemizing internal operations in their practice. Lori went above and beyond to share her extensive insights, strategic processes and specialized data driven counsel. Additionally throughout our relationship she kept us accountable and on track with ongoing initiatives for successful implementation. On a personal level I truly enjoyed working side by side with Lori and can genuinely say I attribute a lot of my recent leadership development to her guidance. I can't thank her enough for her support in nurturing my management skills and always reinforcing my abilities." -Maria, Office Manager, Stellar Smiles Orthodontics
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“I opened my start-up orthodontic practice 5 years ago, and I made it pretty far on my own...until I started seeing things in my practice that I didn't love - patients were waiting longer than I wanted for their appointments, our overdue accounts kept climbing, our employee satisfaction wasn't at its highest, and I felt overwhelmed and stressed by all of the responsibilities of running a practice entirely on my own. We did some research and finally selected Shimmin Consulting - the first consultants that I ever hired. I can only say this - Lori and the team at Shimmin Consulting have changed my life. They have helped me get our accounts under control, improve our clinical efficiencies, and grow our team of rock-star employees to their true potential. I will be forever grateful, and strongly recommend this group to anyone looking to take their practice to the next level.” - Dr. Carmen Garcia-Paul, Miami Braces
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"Best of the best! I have been working with Michelle and her senior consultant Diana for the past 2 years and they've made ground-breaking changes in my orthodontic practice. In addition to implementing new procedures and plans, they really helped transform my office culture from a toxic one into one huge happy family, and that is priceless to me. Thank you Michelle and Diana for everything. I highly recommend Shimmin Consulting to take your practice to the next level!" - Dr. Chris Teeters, Affiliated Orthodontics
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"Shimmin Consulting and Stacey are awesome!!! Not only are they an extension of our office, but they feel like family. Stacey immediately put us all at ease, and we knew pretty quickly into our time together that she was a perfect fit for us. We are excited about the opportunity to grow our practice and become the best we can be, and I’m confident we could not have chosen a better team to work with. Blessed to have them helping me and my team!" - Dr. Brandon Chadwell, Chadwell Smiles
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"Several of my colleagues recommended Shimmin Consulting to us as our office continued to grow. We needed a consulting firm that understood how to make our office more efficient while still maintaining a positive work environment and patient experience. We could not have been more happy! Lori was our dedicated consultant and she was amazing! It's hard to summarize all of the support that she gave us during her time with our office. Her level of commitment was well above what we had expected and we truly felt like she had become an RVO team member. I highly recommend Lori and Shimmin Consulting to anyone considering an orthodontic consultant!!!" - Dr. David Jones, Roanoke Valley Orthodontics
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“Great consultants to work with! We were assigned Melissa and she was awesome! Very helpful and always there when we needed her. They have great systems in place with scripting, manuals, etc. Really helped button up all our systems to help our deficiencies and help improve our efficiencies. Would recommend to any ortho practice!” - Dr. Kalim Hussaini, Smileworks Orthodontics
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"I am sure you are aware how wonderful Lori is, but I just felt compelled to send a compliment this morning! To use my new favorite word, Lori has been remarkable in supporting me, Dr. Jones, and our team. This morning I woke up to several email replies that she sent late at night to ensure I was getting answers to my questions. She is thoughtful, thorough, concise, and positive at all times and truly is making our practice and day to day life better. We are so thankful that we found you both! We can't wait for our second onsite in a couple of weeks and are looking forward to seeing you at the VAOF meeting at the end of February! Thank you for everything!" - Justine, Business Coordinator Roanoke Valley Orthodontics
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"If I could leave a million starts I would! When things happen for a reason. I hired Shimming Consulting a few months ago as I was planning on relocating my office to a brand new space, we needed advice to navigate growing into a bigger space. Since the first conversation I had with Michelle I felt such a strong connection that I immediately knew I wanted to work with her (well, we are even both identical twins!). Most importantly, I felt she cared. And she did! From day one she arranged to have someone from her team available to help me with the transition to the new office. We knew our project would start once we were in the new location, but the support I had from Lisa Jensvold before we officially started was absolutely amazing! Construction wrapping up and anyone that has done a build-up knows how there are always some delays, well, I can't thank enough the flexibility and peace of mind that Michelle gave me reassuring me that we were going to make this happen and they were able to accommodate for this. Well, I literally had the incredible Michelle and Stacey Bagwell for my OPENING DAY on my new location. Can you imagine? Having these rockstars welcoming our patients to a brand new beautiful location? With their upbeat personality and impeccable customer service, showing my staff first hand how to provide the best service. A Dream Come True. But from the business perspective, and the (important and difficult) decisions I had to make (on opening day) to be able to guide my office into the right direction in our new home, having the guidance and support of Michelle and Stacey was an absolute blessing. I believe my father sent them (exactly on these two days) from above as a gift for my opening. They stepped in in roles that were beyond consulting, the advice, training (intense training, first time I have a Treatment Coordinator, with no dental experience, and she was able to conduct exams -and shine on it!- on her own on the second training day, THANK YOU STACEY, you are simply amazing!!!) and support that we received as a Team during these two days are setting us up for a absolutely wonderful new journey in the years to come in our new home. I will be forever grateful. I can’t wait for our year ahead working with them! The connection and friendship that grew in these 2 days with Michelle and Stacey were incredible. I can’t recommend these ladies enough 💗" - Dr. Daniela Toro, Burlington Orthodontics
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"I have nothing but wonderful things to say about the Shimmin Group. I had the privilege of working very closely with Lori and she she exceeded all of my expectations. She was beyond helpful, always available and eager to help. Lori's communication skills were exceptional. I have learned so much from her and she has taught me how to grow my role/traits as a Clinician. I would highly recommend this company and would try requesting to have Lori as your team consultant!! Thank you!" - Karissa Zakary, Clinician All Star Family Orthodontics
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“Shimmin Consulting & Veronica are outstanding! We had our first on-sight meeting & training to our newly purchased practice that was a great success. The visit was well organized with plans for every aspect of our office. We are beyond excited to implement their systems & grow our practice with their help and assistance. Thank you Shimmin Consulting!” - Dr. Sarah Rafo, Saint Orthodontics
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“We have worked with Shimmin Consulting for over a year. I can't say enough good things about them. They are the first consultant that we have worked with that is truly custom for our practice. Diana has worked to help us create our best practice, by refining our processes and systems. We think of her as part of our team. I recommend Shimmin Consulting for any practice wanting to get better.” - Dr. Neil Kanning
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“Shimmin Consulting has been nothing short of a life saver for our practice. Our advisor, Diana, has always been the most professional, sincere, and insightful contributor to our team - our whole office loves her advice and we consider her to be a part of Cooper Orthodontics. We truly recommend Shimmin Consulting to any practices looking to improve no matter how big or small!” - Dr.'s Justin and Andrew Cooper, Cooper Orthodontics
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"Bill Gates famously said “Everyone needs a coach. It doesn’t matter whether you’re a basketball player, a tennis player, a gymnast or a bridge player. We all need people who will give us feedback. That’s how we improve.”
Lori Samarco from Shimmin Consulting has been a great coach for my orthodontics practice in New York City. Additionally she has been a fantastic cheerleader and sounding board for my team and myself. It was very important when I selected a consultant for my practice that my "coach" would be someone who recognized my individual practice culture, vision, and talents and wouldn't try to make us fit into a cookie-cutter mold based on what other successful practices do. If you're going to succeed in life, you have to do it while staying true to yourself, and Shimmin Consulting encourages you to do that.
No orthodontic practice consultant can make you into the best business manager. They can't transform you into Princess Charming so that patient's fall at your feet, they can't guarantee you are going to grow X% in production in X amount of time. They even probably won't be able to find you that unicorn rock star TC who can sell braces to someone in dentures.
However, they CAN be that third hand you wish you had when your plate is overflowing with work. They can coach your team and give them feedback as a neural third party in a way you can't as the boss who works with them day in and day out. They can gently urge you to track important business metrics you've always been meaning to get on top of but just haven't had the time, or help you find a way to delegate this task to someone on your team when you don't want to let go of control but need to. I highly recommend Shimmin Consulting as that adjunct to your team who will help you get to the next level as you strive to improve as an individual, clinician, and business owner." - Dr. Renee Pompei
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“We cannot thank you all enough for your continued support and motivation. You all have been wonderful and offered tremendous help to the office. Our office has had amazing growth with your help, and we will be forever grateful. Ross Orthodontics is truly so thankful for you and your team!” - Sarah, Office Manager, Dr. Dennis Ross Orthodontics
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"Michelle and her team are great! After working with our team for the past year we now have a top notch front office and a brand new TC position implemented. She also helped review our systems and clearly structured job positions duties and responsibilities. Since purchasing our practice our stress levels have never been lower and our practice has never been as productive. Thank you for all your help Shimmin consulting! Bottom line an outstanding consulting team to help upgrade your patient experience!" - Dr. Ryan Walter, Marble Hill Orthodontics
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"We gladly welcomed Diana into our practice last April. We knew we needed assistance in some areas and help in others. Diana first worked with our team to learn how to communicate best with each other. With her direction and support we have developed a clear understanding of responsibilities, defined new roles for team members to positions they are best suited for which has empowered our team as they see the success of their direct work contributions. Diana helped us develop policies and then helped to implement those policies which created solid materials used for onboarding new team members, training and reference materials. I love that she checks in with us and holds everyone accountable for their responsibilities and supports everyone with any difficulties or challenges anyone on our team may face. Diana has helped everyone on our team become better versions of themselves by evaluating tasks, strengths and weaknesses. Diana has helped myself grow, given me clear insight to our practice development and taught me how to better support our team as well. For all of this, I would highly recommend Shimmin Consulting, bravo!" - Diane, Office Manager, Efros Orthodontics
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"Shimmin Consulting has been a 5 star addition to our practice and having Diana as part of our team has been especially outstanding during these past 12 months with all the challenges we have faced during this Covid-19 time. Always responsive and supportive with myself and our team, the changes we have implemented has made our practice even stronger, more efficient, and able to provide a higher level of service to our patients." - Dr. Gabe Ollins
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"The entire team was very impressed with Diana. She is awesome and I believe will be a perfect fit for us. We are looking forward to an exciting future together!!!" - Dr. Brian Webb, Chattanooga Orthodontics
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"If you are considering hiring a consultant for your practice look no further. Before hiring Shimmin Consulting I thought we had a solid practice but figured I should bring in a professional to analyze our staff roles and systems. I'm so happy I hired Michelle and her team. Our consultant, Kamie, is so dedicated to our success and has been a huge part of our growth. Since her arrival every single metric in our practice is up significantly. Also, our days run more smoothly and the staff is happier. The icing on the cake is that I now have fewer responsibilities and I can focus more on my clinical work. Thanks Kamie!!" – Dr. Daniel Akkaway
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"Lori and Shimmin Consulting went above and beyond for our practice. We’ve used several practice consultants in the past, but none have compared to Lori and her team. The processes and recommendations she helped implement are going to have a great impact on our practice. She is honest, knowledgeable, and dedicated to her trade. Whether she is on site or in her office, she is always available for our team. The Roanoke Valley Orthodontics team is ready to hit the ground running and I personally am excited to see what our future holds as a result of Lori and Shimmin Consulting!" - Ashley Drennan, Roanoke Valley Orthodontics
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"We have been working with the team for the last few months. I love what they have to offer. They are very attentive to finding what the biggest areas of improvement for our office have been and quick to tackle them. Diana is our practice specific coach and has been a pleasure to work with. Super knowledgeable and great at communicating to myself and our team. Very thankful we have the opportunity to learn from this amazing group! " - Dr. Blake Borello
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Investing in a consultant can be a risky and challenging move for a practice owner. Over the course of building our 2 startups, Jenny Sun and I have used various advisers of varying efficacy and expertise. I wanted to take a moment to acknowledge Michelle Shimmin of Shimmin Consulting as the real deal. This photo was taken yesterday, after our second on site visit. To get here, Michelle braved an unanticipated 20 hour commute from Seattle to Phoenix that included 3 plane diversions and hours of waiting on grounded planes due to a monsoon. In spite of getting almost no sleep the night before, she showed up to our office on time and brought the energy to plow through 2 full days of audits and coaching with myself and my team. That sort of dedication speaks volumes to her character and how vested she is in our success. Since starting with her less than 3 months ago, she has unearthed skeletons in our systems I didn't want to know we had. She pushes my team hard and keeps them accountable in ways we desperately needed, but remains a source of inspiration to them. I'm loving what we've accomplished so far and am very excited about the road ahead, thanks Michelle for all you do! - Dr. Andy Sarpotdar and Dr. Jenny Sun
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“I just wanted to reach out and let you know how much we enjoyed Diana's visit to our office. She's amazing!! Your company is very organized and I know the systems and protocols will tremendously help us moving forward. I'm very excited about the future of the office and I like how Diana was looking at improving all aspects of the practice. Looking forward to a better future!" - Dr. Rozheh Babaan
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“Michelle and her team are phenomenal, so insightful. She’s keeping my team accountable and is getting things done like I couldn’t even imagine. My only regret is that I should’ve brought her in sooner. We’ve had Shimmin Consulting for one month and implementing her systems she and her team have already paid for her worth more than 2 times over!"
“I didn't even know how much I needed you, and you helped me more than I can imagine.” - Dr. Dovi Prero, Prero Orthodontics
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Shimmin Consulting is where you need to go to get help if you need your practice to grow!! they are amazing and cannot care more for your needs Michelle and Diana are just amazing Go Give the team a try thanks for all of your help and advise !!! - Dr. Camilo Riano
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If anyone needs an excellent consultant for their business you would be wise to contact Kamie with Shimmin Consulting. Having worked with other companies, she by far exceeds all expectations!!! The attention and suggestions she offers and especially her follow up and accessibility are and would be a tremendous asset for anyone she works with. Additionally, her professional yet caring attitude is exceptional. She has been great to work with in all areas of our practice. We really appreciate her help. - Karen Lambert
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“Michelle, honestly, without your guidance I would not have had the courage to stand up to my staff and to exert my position. You have a GIFT, and I feel privileged to learn from you. Working with Shimmin Consulting has been a true gift. It hasn’t even been a month yet and there have been immeasurable and measurable changes! The amazing part is that they work directly with your team and encourage delegation and trust. The help you implement their recommendations rather than simply suggest them. I couldn’t be happier with their attention, care, expertise, patience, and heart! Thank you Shimmin Consulting!" - Dr. Noam Green
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“Michelle, very grateful to have all the help and encouragement, truly! Diana has been amazing for me!” - Kim, Financial Coordinator @ The Orthodontic Studio
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"Michelle Shimmin is by far one of the brightest and most innovative minds in practice management and growth that I have had the pleasure of meeting and training under. I have had the pleasure of attending many of her seminars and workshops and every time I walk away with new information and can attest a lot of growth, both professionally and personally, to her and her company to date. I highly recommend Michelle and the rest of the Shimmin Consulting Team, they are a vital key to success and growth in the Orthodontic/Dental industry! - Kassundra Marketing and TC @ Bubon Orthodontics
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"I got to know Michelle through Invisalign Summit where she was a lecturer/presenter. I was quite impressed by her very logical, structured approach to practice management. Our office was growing fast at 20%, 4 years straight, but we had a lot of loose ends. We decided to get a help from Michelle Shimmin. I really like their approach, manual based, well organized materials like manual books, letter templates and follow up system for new patients. We had about 8 months of active consulting and are in the 2nd month of growth management. Our office's collection went up significantly thanks to their financial letter system. Our gross production was up more than the previous 4 years which we had thought was impossible. We have still some work to do but we are truly happy and believe that hiring Shimmin Consulting was the best decision we made in 2018. Thank you Michelle and Kamie for showing us the ropes!" - Kaoru Kay Rim, Rim Orthodontics
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"What a bundle of knowledge Michelle is! She is the real deal, she gets it and knows how to make it work. She is fun and engaging and you will be inspired and motivated to take your practice to the next level after spending just a short time listening to the wisdom that Michelle will share with you." - Laurie Diel
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"Shimmin Consulting made a huge impact on our practice not only with scripting and training of new team members, but also with our collections. With Kamie’s help in developing a solid collection plan we were able to bring our past dues down from over 20% to under 5% in just a few months!" - Jennifer
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“Thank you Michelle! I can’t begin to tell you how much we all enjoyed your seminar and so many wonderful responses I received from the attendees. You and your staff have been so easy and great to work with and I appreciate all of the support I received along the way.” - Kennett Ortho
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"First time being able to attend one of Michelle's lectures .... Amazing speaker!! Tons of great information and a great upbeat attitude towards life and fulfilling your dreams. Thank you for making me feel empowered and successful!" - M. Anderson
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"I love Michelle's presentations! I feel inspired, reinvigorated and ready to implement. No fluff from her, just real, usable information to help your practice."
- J. Gessler
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"We just started working with Michelle and we love her! She is flexible to our office needs and is motivating which helps our team be successful. Absolutely love her." - Colleen Cargo, Office Manager @ Dr. Dung Orthodontics
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“I have recently attended your presentation, together with my staff, and I can tell you that, thanks to you, we have all returned to the office energized and full of new ideas. Your passion and enthusiasm were infectious!” - Dr. Cirtu
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“Thank you for helping us have a RECORD year! You have been a big boost to staff morale and profitability! Shimmin Consulting is the #1 orthodontic consultant in transforming offices!" - Dr. Michael Bubon, Bubon Orthodontics
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“Thank you, Michelle!! Our private pay patients are up 84% in the last 9 months!” –Dr. Yakov Eisenberger
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“I would highly recommend Michelle as a orthodontic consultant. She cares deeply for the business of orthodontics and for creating an efficient, low-stress environment, with the financial health of the practice being paramount.” –Dr. Michelle Neal
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“Working with Michelle has been a great help to getting my practice to the next level. She has set up a bonus system for the entire staff so everyone is incentivized to work hard, sell ancillary products and stay late to do the last start! Michelle has made a huge impact on my accounts receivable and has been a tremendous asset to my practice. I can’t speak highly enough of her!” –Dr. Mathav Partovi
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“Shimmin Consulting knows Ortho! Michelle and Darlene were able to bring a wealth of expertise to bear on our practice, working to improve processes for our TC and financial staff. Not just theory – but real world, practical, feet on the ground recommendations that make sense and can drive results for any practice.”
–Sue, Manager @ Owl Orthodontics
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“The feedback was done so professionally, not like other consultant who tell us what we are doing wrong, but rather how to do what we do better” – Dr. Kubish
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"Motivator, Inspirator. Thank you. I feel that we are in strong and safe hands under you tutelage. Looking forward to a successful, long lasting mentorship ..... and friendship!" - Julie
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"Shimmin Consulting has a wealth of knowledge to help doctors practice more efficiently! Michelle shares her expertise in a very engaging way!" - Dr. Dovi Prero
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"What does over 95% conversion rate and 0% delinquency mean . . . ROCKSTAR! All because of you! Thank you Michelle!" - Kristi A.
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"I can say without a doubt the event was a huge success! Overwhelmingly they enjoyed your passion, enthusiasm and value you brought around the whole patient experience." - John
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"Your reputation as one of the top Orthodontic office trainers in the business is well founded." - Scott L.
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"You are a sparkler!! Geez - my team loved you. Me too !! Well Done." - Dr. Grummons
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"Last night was amazing. Loved the whole "color" thing. I will use this in my business and personal life. Remember: Grave Yard! It was so nice meeting you."
- Kay
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"Michelle, thank you so much for the seminar. You did such a great job. Your energy was great and our office learned so much from you." - Katie
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"If an office is almost there a presentation by you is a tipping point." - Daryl
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"Thank you so much Michelle for the tremendous event last night! Great energy and fabulous information! Appreciated how to really connect with your audience in the TC setting." - Veronica
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"That was amazing! I am so glad I got the opportunity to see your seminar! I enjoyed it a lot!" - Sarah
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"Thank you for coming to our area to help boost our productivity with your great information." - Kathleen
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"Thank you so much for the amazing seminar! I love how passionate you are about your job and that you're willing to share with others." - Rachel
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